How to Order a Key Replacement

If you need a replacement key for your Idealcombi window lock, follow these simple steps to ensure a smooth and efficient process:

1. Locate the Window Number:

   • Find the unique number on your window. This number is essential for identifying the specific type of lock and key required for your window.

2. Take a Clear Image of the Lock:

   • Use your smartphone or camera to take a clear, close-up image of the lock. Ensure that the image is well-lit and focused so that the details of the lock are visible.
3. Send the Information to Aftersales:
   • Email the window number and the image of the lock to our aftersales team at aftersales@idealcombi.com.
   • In your email, include any additional information that might be relevant, such as your contact details and any specific requirements or questions you may have.

4. Await Our Response:

   • Our aftersales team will review the information you provided and get back to you with the available replacement options.
   • We aim to respond promptly to ensure you receive your replacement key as quickly as possible.